Question 1

WHERE IS MY ORDER?

Accepted Answer

If you are wondering about the location of your order from NOTXCE, you can track it by visiting the 'Track' section on our website. For specific inquiries or assistance regarding your order's whereabouts, feel free to reach out to our customer service team.

Question 2

HOW CAN I TRACK AN ORDER?

Question 3

CAN I CANCEL MY ORDER?

Accepted Answer

We understand that circumstances may change, and you may wish to cancel your order with us. However, as per our return policy, customers are unable to cancel their orders once they have been placed. This is because we immediately begin processing your order to ensure that it is delivered to you as soon as possible. We encourage all customers to review their orders carefully before completing the checkout process to avoid any disappointment or inconvenience. In the event that you receive a defective or incorrect item, please refer to our return policy (https://www.notxce.com/legal)for instructions on how to return the product for a replacement or refund. We appreciate your understanding and thank you for choosing our services.

Question 4

WHAT TO DO IF I RECEIVE THE WRONG ITEM?

Accepted Answer

Ensuring you get the correct items is our priority. If you receive an incorrect item, please reach out to us, and we'll work to fix the issue promptly.

Question 5

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

Accepted Answer

If your order arrives damaged, follow these steps:
 • Report Damage: Contact us within 3 days of delivery.
 • Package Damage: Note any visible damage when accepting the package and mention the issue when signing for it (e.g., "damaged package," "crushed box," etc.). Take photos of the damage.
 • Content Issues: For missing or damaged items inside the package, take photos of the issue and contact our Client Services Team.
 • Multiple Shipments: If you ordered multiple items, they might arrive separately.

Question 6

Which payment methods are available?

Accepted Answer

NOTXCE accepts Credit/Debit Cards, Apple Pay, Klarna, and Afterpay.

Question 7

WHY DOES MY CARD KEEPS GETTING DECLINED?

Accepted Answer

Several reasons could cause your card to be declined. You may have insufficient funds, the card could be expired or canceled, or there might be a hold or limit on the card. Fraud protection measures might block the transaction if it seems suspicious, and errors with the merchant's payment system could also be the issue. To resolve this, check with your bank or card issuer to ensure all information is correct and there are no restrictions on your account.

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